Job Overview
We are looking for a motivated Field Service Representative that can work with little direction to ensure the high quality of customer service. The goal is to maximize customer commitment and the prosperity of business by producing results in a timely manner.
Essential Functions
- Performs all matters pertaining to the daily maintenance and inspection - primary task is that of an avionic system or mechanic system Field Service Representative.
- Provides CONUS M-Systems Field support for mission systems maintenance.
- Provides OCONUS deployment support.
- Advise on logistics and operation of advanced electronic/electro-optic (EO)/radar avionics systems and laser operation.
- Provide on-site/on-equipment engineering assistance and technical advice including troubleshooting, engineering analysis and interpretation of results to customer personnel.
- Assist with all aspects of equipment operations including installation, maintenance, operation techniques, adjustment, calibration, trouble shooting, bench check, routine maintenance, inspection and intermediate level repair.
- Provide advice in the identification of, and instruction on the use of special tools, handling equipment and test equipment associated with avionic systems.
- Provide advice and assistance on the use of and interpretation of Technical orders, Engineering Change Proposals and other related technical publications.
- Provide on-going surveillance of shop maintenance and safety practices, provide technical advice and recommend corrective measures necessary to ensure adequate maintenance and safety procedures are followed to minimize future problems.
- Interface with customer personnel at all levels.
- Provide liaison through which information related to maintenance and operational problems can be quickly disseminated up/down the chain of command.
- Perform other related duties as assigned.
Standard Essential Functions
- Regular and reliable attendance on a full time basis [or in accordance with posted schedule].
- Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company's policies and practices.
- Embodies AEVEX’s cultural values and aligns daily actions with department goals and company culture.
Qualifications and Competencies
- Completion of training requirements mandated by customer.
- The ability to read and interpret schematics, drawings and block diagrams.
- Requires extensive experience with stated systems, preferably with AEVEX systems hardware in service with DOD agencies worldwide.
- Experience in troubleshooting, operation, modification and inspection methods relative to the installed systems is essential.
- Excellent communication skills, both oral and written.
Education / Certifications
- Bachelor’s degree in a related field or 6-8 years of related experience.
Experience
- 10-15 years of relevant experience required.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties the employee is:
- Frequently required to lift up to 25 pounds
For the purpose of this summary, occasionally is used to represent up to 1/3 of the time given to the work day, frequently represents 1/3 to 2/3 of the time and constantly represents 2/3 or more of the time.
Security Clearance
- Ability to obtain/maintain a Secret DoD clearance, U.S. Citizenship required.
